Salah began working as a signing agent in March 2005. Initially, it was on a part-time basis but by mid-summer, it had become a full-time career.
“Each day I would contact title and signing companies. Soon I gained the trust of various organizations and became their preferred notary.”
The life of a signing agent is something Salah finds very interesting.
“Every day is different. The real joy lies in meeting people. Interacting with individuals frare various backgrounds and places is what makes the job truly rewarding. I see that we are different in a few things and similar in many other things!”
Providing excellent customer service is an important aspect of being a notary. For example, a few years ago there was this cold and snowy day…
“My closing was at 9 pm. As soon as it began, I discovered that the borrower had different numbers than the package I had–the title company had sent me the wrong documents. The documents had to be signed that day, otherwise the borrower would lose the quoted interest rate. I went to a Kinkos, printed a set of the correct documents and went back to the borrower. The loan closed successfully. I got home around 12 am but felt really pleased that I was able to save the situation.”
As a notary, there are many reasons why it’s important to exhibit professionalism on the job.
“Most of the time the signing agent is the only person whom the lender’s clients meet face-to-face. You’re dealing with very sensitive information and representing huge institutions in the market. You must represent them well. The closing is also typically the last step for the client. That being said, the signing agent needs to ensure the journey for the client ends in a pleasant and professional way.”