Joanne became a notary back in 2009. She had been working in human resources at the County of Riverside but with wanting to meet the needs of her young family, she felt she could no longer work regular office hours.
“I needed flexibility but still wanted to serve the public. My manager at the County was a notary. After speaking with her I realized that I should become a self-employed notary.”
As a notary, Joanne is determined to provide a great signing experience for her clients.
“I want to make it as painless and as stress free as possible for them to sign their loan documents. I also want the escrow/title/lenders to feel confident that I can facilitate their closings and get the job done correctly.”
Having worked in customer service for over 30 years, Joanne is passionate about helping people, case in point: two clients who encountered car trouble.
“I was scheduled to meet a couple in their home. The husband was there but his wife was stuck at work because her vehicle wouldn’t start and everyone else had left the office. It was the last day for them to sign before their rate lock expired, so we couldn’t postpone the signing.”
Joanne drove herself and the husband to the wife’s office.
“We got the documents signed. Turned out her vehicle had to be towed to a garage for repair, so I drove the borrowers home. They were very thankful.”
For Joanne, customer service is an important aspect of being a notary, so is being professional.
“Professionalism is being courteous, respectful and patient. We are, for the majority of signings, the human face of the lender and title/escrow. We must present ourselves so that the borrowers are confident in doing business with their lender of choice.”