Sonia is a notary based out of Jonesboro, Arkansas.
“I have been a mobile notary/loan signing agent covering northeast Arkansas since 2017. Previously I had been a full-time notary working for a company. I became my own boss after being hospitalized for liver failure. The long slow path to recovery made it difficult for me to commit to a standard 8:00 a.m. to 5:00 p.m. position.”
Being a self-employed, mobile notary has given Sonia the flexibility she required in her life. It has also given her a great deal of job satisfaction.
“The lead up to a loan closing is often extremely stressful. I feel that I help my clients understand what to expect starting with the confirmation phone call when I introduce myself. Being able to help my clients feel comfortable and less stressed is very rewarding.”
Sonia’s commitment to her clients shines through every day, especially when it comes to being on top of the details.
“I make sure during my instruction calls to ask if the client is married or single when the work order is showing only one name/signer. This allows me to make a note of the spouse’s name, but also ensure that all parties will be present and prepared for the appointment.”
Following this practice proved invaluable for Sonia recently.
“I had a closing where I had made note of the wife’s name but when I opened the file to print it, I noticed that on the Deed there was a different name listed as the spouse. Turns out it was the husband’s father’s name (it was a gender-neutral name) that was listed as the spouse on the Deed. By catching this and notifying Title before the documents were printed, I was able to save, not only time, but also printing expenses, potentially a repeat or delayed closing appointment, and stress for the clients.”
Sonia’s professionalism is something her clients have taken note of.
“My clients have mentioned many times that they prefer how I conduct my closings. I am thrilled to say that I have repeat clients that have asked for me multiple times and refer me to their friends and neighbors. I am honored that they trust me when it comes to such an important milestone in their lives.”