Being a notary falls in line naturally with who I am and what I love to do, which is to serve others. As a Sociology major, interacting with others and understanding them has always been critical to every role I have taken on. The closing table can be a very intimidating place, especially for borrowers who do not have a level of comfort or familiarity with loan documents. Holding their hands, understanding their angst, and getting them to the finish line is beyond rewarding.
Given the volume of transactions over the past year, sometimes documents are drawn in error and critical items are overlooked. Just recently, I sat with an older couple. The husband was suffering from dementia which means he couldn’t sign the documents on his own behalf. The wife, who is a co-borrower, had a power of attorney that was not properly applied to the transaction. This prevented the transaction from closing. I did what I could to translate the issues that were occurring and eventually was able to meet the borrowers to have them close their file, for which they were extremely grateful.
To me, being professional means meeting every expectation and never leaving the closing table with unresolved issues. It means that we go above and beyond to meet the needs of the borrowers, to match and surpass the quality of work expected from Solidifi and to be amongst the best at what you do. I pride myself on knowing that when I finish with a signing, the borrowers have 100% confidence everything was done perfectly.