I started my career 27 years ago, working for a small title company in Ohio where I was closing refinance signings within people’s homes – which was a pretty new concept back then. As I gained experience and the use of mobile mortgage notaries grew, I began closing loans independently through various title companies.
I once worked with clients who were hearing impaired. Because cell phones were not commonly used at that time, we wrote down our entire conversation, back and forth, so that each side could communicate clearly. I always strive to make my clients feel comfortable with what they are signing and try to clarify anything they do not fully understand. Writing everything down made it easier to complete the signing and close the loan.
For many people, a mortgage loan is the largest financial contract into which they enter. Whether my clients are refinancing or first time home buyers, it is rewarding to give them confidence in the documents they are signing. Walking them through the process of closing, cultivating their understanding of it, and seeing their sighs of relief once the paperwork is completed is what I enjoy most about the profession.